Adms 2400 Final Exam Review

Topics: Employment, Job satisfaction, Decision making Pages: 68 (19283 words) Published: August 6, 2013
Chapter 1 – What is organizational behavior?
The best V.S. The worst co-worker. Understanding why the worst co-worker acts the way they do, enables us to interact with such employees more effectively. Ultimately, making our work more pleasant. Without understanding why employees act a certain way, it is difficult to find a way to change their attitudes and behaviors at work Organizational Behavior (OB): Field of study devoted to understanding, explaining, and ultimately improving attitudes and behaviors of individuals and groups in organizations. Example: Explore the relationship between learning and job performance.

Human Resource Management: Field of study that focuses on the applications of OB theories and principles in organizations. Example: Examine the best ways to structure training programs and promote employee learning.

Strategic Management: Field of study devoted to exploring the product choices and industry characteristics that affect an organization’s profitability. Example: Examine the relationship between firm diversification (when a firm expands into a new product segment) and firm profitability.

The Role of Management Theory: Scientific Management: Using scientific methods to design optimal and efficient work processes and tasks. Example: Study how to optimize performance of any task. (Brick layers) Bureaucracy: An organizational form that emphasizes the control and coordination of its members through a strict chain of command, formal rules and procedures, high specialization, and centralized decision making. A) Division of labor with a high level of technical specialization B) Strict chain of command (authority hierarchy) where every member reported to someone at a higher level in the organization

C) A system of formal rules and procedures that ensured consistency, impartiality and impersonality throughout the organization D) Decision making at the top of the organization. Example: Rather than specifics, the concentration was on the entire organization. Human Relations Movement: Field of study that recognizes that the psychological attributes of individual workers and the social forces within work groups have important effects on work behaviors. The Hawthorn Studies revealed importance of many topics. Contemporary Management Theory recognizes the dependencies between the classical approach and the human relations approach. Individual Outcomes: Two primary outcomes: Job performance and Organizational Commitment. Employee who performs well and stays with the company is a solid employee. Individual Mechanisms: Factors that directly affect the individual outcomes (job performance and organizational commitment). These include: Job satisfaction – Captures what employees feel when thinking about their jobs and doing their day-today work. Stress – Reflect employees’ psychological responses to job demands that tax or exceed their capacities. Motivation – Captures the energetic forces that drive employees’ work effort Trust, justice, and ethics – Reflect the degree to which employees feel that their company conducts business with fairness, honesty and integrity. Learning and Decision Making – Deals with how employees gain job knowledge and how they use that knowledge to make accurate judgments on the job. Individual, Group, and Organizational Context: If Individual mechanisms are key drivers of the primary outcomes, it is important to understand that the mechanisms are influenced by several important contexts. Personality, cultural values, and ability – how such context influences the way we behave at work and the kinds of tasks that interest us, and might account for our responses to events that happen on the job.

Team Characteristics and Processes – Employees typically do not work alone, they work in teams led by some formal/informal leader. These group factors shape stress, satisfaction, motivation, trust and learning. Power and Influence – Summarize the process by which individuals attain...
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