Business 3310 - Study Guide

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Organizational Behaviour Is Interesting
We see the subject matter every day, although we may not understand it completely. Organizational behaviour is interesting because it is about people and human nature. Organizational Behaviour Is Important

Organizational behaviour is important to managers, employees, and consumers and understanding it can make us more effective managers, employees, or consumers and improve organizational effectiveness and efficiency. Organizational Behaviour Makes a Difference

Effective management and organizational behaviour can provide an organization with a competitive advantage. Today, the main factor that differentiates organizations is their workforce or human capital and the most successful organizations are those that effectively manage their employees. Furthermore, there is increasing evidence that management practices and organizational behaviour not only influence employee attitudes and behaviour, but also have an effect on an organization’s effectiveness. The research described in the Research Focus feature shows that the best companies to work for are also among the best performing companies. Thus, organizational behaviour makes a difference in terms of good management and organizational performance and competitiveness. Organizations are social inventions for accomplishing common goals through group effort. There are three important elements of this definition highlighted in the chapter. Social inventions - There is a fundamental requirement for a coordinated presence of people which is the essential characteristic of organizations as social inventions. The field of organizational behaviour is about understanding people and managing them to work effectively. Goal Accomplishment - The reason organizations exist is to achieve goals. Survival is the overriding goal of all organizations. The field of organizational behaviour is concerned with how organizations can survive and adapt to change. Group Effort - Individuals who function in an organization must be coordinated to achieve goals efficiently. This coordination is accomplished through group effort. The field of organizational behaviour is concerned with how to get people to practise effective teamwork.

Module 1: Organizational Behaviour and Management
The first module introduces a number of concepts that are basic to organizational behaviour and that will provide integration of the modules to come. It’s important to understand at the outset just what organizational behaviour is and why we should devote time to its study. Organizational behaviour has been defined as ‘the attitudes and behaviours of individuals and groups in organizations’; its goals have been stated as predicting, explaining and managing organizational behaviour. This is a broad definition, but you should note the reference to organizations. Many of the topics that we will cover in this course have applications outside of organizations. Consider the broad social coverage that has been given to such topics as communication and conflict resolution. But our focus will be on applications in organizations. Our coverage will include individual processes, such as perception and attitudes, interpersonal and group processes, such as teamwork, leadership, conflict, organizational culture and one total organization process, organizational change, development and innovation. While all the learning objectives are important, learning objective 5 (Describe the contemporary contingency approach to management) is especially important. The idea that there is one best way to manage has given way to the difficult and complex task of trying to define the issues that are important to a management decision and how they impact the decision. The concept of contingencies is important. An essential fact is that organizations are complex entities, and accordingly, there are no simple principles that can be applied in all situations. However, what happens in organizations depends on...