Communication Process Model

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Communication Process Model
XBCOM/275
July 27, 2014
Hector Iweka

Example 1

Who Was the Sender?

I was the sender.

Who Was the Receiver?

The receiver was a supervisor

What Was the Message?

The message I was attempting to convey was the due date and process needed to complete a deliverable for a client presentation. More specifically, we needed to complete and finalize a power point presentation outlining specific opportunities for the client to pursue.

What Channel Was Used to Send the Message?

Verbal communication was used.

What Was the Misunderstanding that Occurred?

The misunderstanding was that the staff did not clearly understand the level of work or information needed for the project to be completed within the due date following our conversation resulting in frustration on both parties

How Could the Misunderstanding Been Avoided?
The misunderstanding could have been avoided by taking more time to insure that the message was clear and the staff understood the expectations, timing and what additional information that was needed from the client.

Example 2

Who Was the Sender?

A Program Manager was the sender.

Who Was the Receiver?

I was the receiver.

What Was the Message?

The message that the Program Manager was trying to convey related to potential problems with a client’s treatment of school reimbursement payments.

What Channel Was Used to Send the Message?

Verbal communication was used.

What Was the Misunderstanding that Occurred?

The misunderstanding was that I did not clearly understand the question or issue being raised by my peer. Consequently, I did not provide the proper response, which resulted in confusion and additional questions.

How Could the Misunderstanding Been Avoided?

The misunderstanding could have been avoided by more active listening on my part, including asking for clarification, repeating back the question and...
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