Customer Service

Topics: Employment, Customer service, Management Pages: 25 (5467 words) Published: August 24, 2013
Unit 1 Assessment
Assessment

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• The first thing you need to do is save a copy of this document, either onto your computer or a USB drive • Then work through your Assessment, remembering to save your work regularly • When you’ve finished, print out a copy to keep for reference • Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.

Please note that this Assessment document has 13 pages and is made up of 5 Sections.

Name: Hayley Nash

Organisation: Which organisation(s) are you basing your answers to this assessment on? If you are currently working, you may wish to base it on the organisation which employs you. Argos Distribution Centre

Can you provide a brief description of this organisation? (Please note you will not be marked on this; it is simply to provide your tutor with a brief outline.)

Argos are a large retail company who provide products and services to the general public.

Section 1 – Understand the factors that affect an organisation and the customer service role

1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations.

Please ensure you provide a description for each organisation, rather than a list.

|Organisation type |Name of organisation |Description of products and services | |Commercial |Amazon |A large online retail company that provide a range of products from| |organisation | |ebooks, toys, games etc. | | | |They allow the public to sell items on their website. | | | |They designed the Kindle and provide ebooks to be downloaded. | | | |They also provide a company called lovefilm which provide an | | | |entertainment collection of films, tv programmes and games to rent | | | |from them. | |Commercial |Essex and Suffolk Waters |Essex and Suffolk Waters provide water to the public and work place| |organisation | |properties. | | | |They treat the water to make sure it is safe for consumption. | | | |They take regular test samples direct from customers homes and the | | | |water mains. | | | |They fix leaks and promote the wise use of water to help customers | | | |and the environment. | | | |They provide water butts and other adaptions for the home. | |Public |Basildon Council |Services provided are social housing for the local community. | |organisation...
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